If I purchase a virtual ticket to The Nutcracker Suite, am I able to access the performance whenever I like, or can I watch only on a certain day?

You are able to view the link starting on Monday, December 21st at 12 pm noon and you can view it through Wednesday, December 23, 2020 at 9 pm as many times as you like. 

How many virtual tickets do I need for my family? Is there a student virtual ticket price?

For The Nutcracker Suite, we are doing one ticket (or digital pass) per household.  That could be for one person or six depending on who lives with you at home.  Because it is per household, we are not offering different pricing for students. 

What do I need to watch the virtual performance?

All you need is a comfy chair, strong Wi-Fi, and either a computer with web access, or a smart device like a phone or ipad.

Will I be able to watch the performances on my TV?
Watching on your television depends on what types of devices and technology you have available to you. Many smart devices can play content from a phone or computer to a television. Here is an article that you can read for more information: https://www.cnet.com/how-to/how-to-connect-your-laptop-to-your-tv-wirelessly-or-with-hdmi/  and we encourage you to test the viewing link and technology before you want to watch. 

What if I need help?

You can contact the Lesher Center if you have any questions about tickets or your ticket link.  If you have questions about how to access your special viewing link, you can call (925) 943-1775.  We will have staff answering the phones during the viewing period.

When will I receive the link to view the performance?

The performance link will be sent out on Sunday, December 20 at 7 pm the day before viewing begins.  However, the link won’t be live until Monday, December 21 at noon.

I am a subscriber and have questions about my subscription?
Please call (925) 943-1775 x 2 and leave a message for Michele Johnson at the Diablo Ballet office. She will call you back as soon as she can and will help you with any subscriber questions you might have.

Can I share my link with family members that don’t live with me?
You will receive a special link good for your household and we ask that you do not share the link as we have been given permission from rights and royalty licensing to only show the performances for 3 days to ticket holders.  Please help us keep our promises to these artists so we can share other works virtually in the future. 

How do I contact the ticket office? 
You can reach the Lesher Center Ticket Office via phone at 925-943-SHOW (7469) or through their website at lesherartscenter.org.